Terms and Conditions A9 Member —
Guide Platform Usage

01 Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("Member") and a9 member ("Platform", "we", "us"). This document takes effect from the date you register an account or access any service provided by a9 member.

Continued use of the platform after any amendments to the terms means you accept the updated version of those terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest terms in effect.

These Terms and Conditions are read together with our Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between the member and the platform.

02 Member Eligibility

To register and use the a9 member platform, you must meet all of the following eligibility requirements:

• Age limit: You must be at least 18 years of age or have reached the legal age of majority recognized in your jurisdiction, whichever is higher.
• Legal capacity: You have full legal capacity to enter into a binding agreement and are not subject to any legal restrictions that would prevent you from using this platform.
• Non-platform employee: You are not an employee, immediate family member of an employee, or any party with a direct connection to a9 member operations.
• One account only: You may only hold one active account at a9 member at any time. Owning multiple accounts is a serious terms violation.

03 Account Registration

When registering an account at a9 member, you agree to provide truthful, accurate, current, and complete information. False or misleading information may result in account closure without notice and any balance may be forfeited.

• Full name: Must match your full name as shown on your official identification document.
• Email address: Must be an active email address you access regularly.
• Phone number: An active Malaysia mobile number for verification.
• Password: You are solely responsible for maintaining the confidentiality of your account password.

Identity verification (KYC) will be conducted before your first withdrawal or when requested by our team. Documents that may be required include a copy of your ID or passport and proof of residential address.

04 Deposits and Withdrawals

A9 member supports a wide range of local Malaysia payment methods for members' convenience. All transactions are processed through secure payment systems with high-level encryption.

• Minimum deposit limit: The minimum deposit amount is as specified on the platform's deposit page, which may change from time to time.
• Withdrawal to original method: Withdrawals will be processed via the same payment method used for the deposit, subject to availability.
• Processing time: Withdrawals are typically processed within the stipulated timeframe, subject to internal verification and KYC requirements.
• Withdrawal limit: There are minimum and maximum limits for each withdrawal depending on the chosen payment method.
• Processing fees: a9 member does not charge processing fees for most payment methods, though third-party payment providers may impose their own charges.

05 Bonuses and Promotions

A9 member offers a variety of bonuses and promotions from time to time to reward member loyalty. Each bonus is subject to its own terms and conditions, which should be read carefully before acceptance.

• Wagering requirement: Each bonus has a wagering requirement that must be met before any winnings from bonus funds can be withdrawn.
• Validity period: Bonuses have a limited validity period. Any bonus not used within that period will expire automatically.
• One bonus at a time: In general, only one active bonus is permitted at any one time unless otherwise stated in the relevant promotion's terms.
• Bonuses are non-transferable: Bonuses are personal to the member's account and may not be transferred to another account.

A9 member reserves the right to cancel or forfeit any bonus suspected of being obtained through fraud, abuse, or system exploitation. Using multiple accounts to accumulate bonuses is a serious violation that may result in permanent account closure.

06 Game Rules

All games available on the a9 member platform use an independently audited RNG (Random Number Generator) system to ensure fairness. Every game outcome is random and cannot be manipulated by any party.

• Final decisions: Game results recorded by the a9 member server are final and take precedence over any differing display that may appear on a user's device due to technical issues.
• Technical disruptions: In the event of a technical disruption during a game session, a9 member will attempt to restore the session. However, we are not liable for losses resulting from connectivity issues on the user's end.
• Maximum bet while a bonus is active: While a bonus is active, a maximum bet limit applies per spin or hand as specified in the bonus terms.
• Bet limit: a9 member reserves the right to set minimum and maximum bet limits for any game or account at any time.

07 Member Conduct

A9 member members are required to interact with the platform and other members in a respectful, honest, and responsible manner. The following activities are strictly prohibited:

• Using automated software, bots, or artificial intelligence tools to play or place bets automatically.
• Colluding with other members to manipulate game outcomes, especially in multiplayer games.
• Attempting to exploit any technical bugs or system vulnerabilities to gain an unfair advantage.
• Using a false identity, forged documents, or another person's information during the KYC or registration process.
• Any form of money laundering or use of funds from illegal sources to deposit into an account.
• Threatening, abusive, or inappropriate language or behaviour during live game sessions or in communications with the support team.

08 Privacy and Personal Data

A9 member takes the protection of members' personal data very seriously. All information collected from members is handled in accordance with our detailed Privacy Policy, which can be viewed on the Privacy Policy.

• Data collection: We only collect data necessary to provide our services, process transactions, and comply with legal requirements.
• Encryption: All sensitive data is protected with 256-bit SSL encryption during transmission and stored in a secure environment.
• Data sharing: We do not sell members' personal data to third parties. Data may be shared only with service providers who assist in platform operations and with authorities when required by law.
• Member rights: Members have the right to request access to, correction of, or deletion of their personal data, subject to applicable legal retention requirements.

09 Account Termination and Closure

Either you or a9 member may terminate your account subject to the following conditions:

• Voluntary closure by member: You may close your account at any time by contacting customer support. All pending wagering requirements must be fulfilled first, and withdrawals will be processed according to standard procedures.
• Closure by a9 member: We reserve the right to close or suspend any account without prior notice in the event of a terms violation, suspected fraudulent activity, or a request from legal authorities.
• Self-exclusion: Members who wish to exclude themselves from the platform for responsible gaming reasons may contact our support team to activate the self-exclusion feature.

Valid balances in voluntarily closed accounts will be processed for withdrawal subject to the fulfilment of all applicable conditions. For accounts closed due to terms violations, balances may be forfeited.

10 Disclaimer

A9 member provides its platform and services on an "as is" and "as available" basis. We strive to keep the platform running without interruption, but cannot guarantee a service entirely free from technical disruptions, system downtime, or issues beyond our control.

• A9 member is not liable for any financial losses incurred by members as a result of using the platform.
• We are not liable for losses caused by unauthorised access to a member's account where the member has failed to safeguard their login credentials.
• Losses resulting from technical issues on the part of third-party game providers are subject to the relevant provider's compensation policy.
• A9 member is not responsible for any personal financial decisions made based on the use of our platform.

11 Terms Amendment

A9 member reserves the right to modify, update, or improve these Terms and Conditions at any time. Amendments take effect immediately upon publication on this page. We will make reasonable efforts to notify members of significant changes, but it remains your responsibility to review these terms periodically.

Continued use of the platform after any amendments are published constitutes acceptance of those changes. If you disagree with the amendments made, you have the right to close your account in accordance with the procedure outlined in Section 9.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the a9 member platform, our support team is ready to assist you.

• Live support: Use the live chat feature available within the platform after logging in to your account.
• Support email: [email protected]
• Operating hours: 24 hours a day, 7 days a week, 365 days a year.

For formal complaints or issues requiring thorough review, please describe your problem in detail via our support email, including your account number and relevant information to help expedite the investigation.

These Terms and Conditions are governed by applicable laws and any disputes arising will be resolved through channels designated by the relevant authorities.